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Since 1998 West Yorkshire Fire and Rescue Service (WYFRS) has consistently attained the Charter Mark standard. ‘Customer Service Excellence’ which replaced this was launched in 2008
West Yorkshire Fire and Rescue Service prides itself on high performance and strives for continuous improvement whilst providing effective compliance and value for money.
We have both internal and external assurance processes in place which measure performance and ensure effective delivery of services throughout the organisation. Independent assessments of service delivery provide us with the assurance that we are delivering effective, efficient and value for money services to the community.
We will reduce the risks to the communities of West Yorkshire
We will continue to develop ways of working which improve the safety & effectiveness of our firefighters
We will work efficiently to provide value for money and make the best use of reserves to provide an effective service
We will be innovative and work smarter throughout the service
We will invest in information and communication technology, digital and data, to deliver our service in smarter ways
We will support, develop and enable our people to be at their best
We will promote environmentally friendly ways of working, reduce waste and raise awareness amongst staff to both fight climate change and respond more effectively to incidents driven by extreme weather events
We will actively look for opportunities to implement learning from the Grenfell Inquiry to improve how we respond to high rise emergencies and other foreseeable risks
We will continue working towards delivering a more inclusive workforce, which reflects and serves the needs of the diverse communities of West Yorkshire