Information is entered into specialist software, used to decide the number and type of firefighters and equipment that’s needed, and to alert crews at stations about the incident. Control Operators liaise with crews, and potentially other emergency services and authorities (such as the Environment Agency, if chemicals that could pose a threat to people, property or the environment are involved) throughout each incident.
They’re also encouraged to identify possible malicious, false alarm calls. These are not just a nuisance, they can be life-threatening because crews attending these calls will be unavailable should a genuine incident be taking place elsewhere.
Employees working in Control take instructions from supervisors and senior officers, and work as part of a team.
There are many diverse communities living and working in West Yorkshire. Being able to communicate in a community language is therefore a particularly valuable skill for someone in this role.
